Returns, exchanges and complaints
We want you to be happy with your purchase, so please feel free to contact us if you have any questions about an item or need help with a return.
Buy in physical store
When purchasing in our physical store, we offer an 8-day return policy from the date of purchase.
Within the 8 days you can choose between:
- to exchange the item for another item
- to get a credit note
We do not pay cash when returning items purchased in the physical store.
The item must be unused and in the same condition as when purchased. Remember to bring your receipt.
Buy in the webshop
When you shop in our webshop, you as a consumer have a 14-day right of withdrawal according to applicable regulations.
The cancellation period begins when you receive your item. If you wish to exercise your right of cancellation, you must contact us before the 14 days have expired. You then have a further 14 days to return the item.
You pay for the return shipping yourself when you regret a webshop purchase.
The item must of course be tried on and examined, as you would in a physical store. If the item has been used or handled more than is necessary to assess the item, this may result in a decrease in value.
When we receive your returned item, we will process the return as soon as possible. In the event of a valid cancellation, we will refund the amount you paid for the item, as well as the original delivery costs according to applicable regulations.
Complaint
All goods are covered by the 2-year warranty period , which applies according to the Danish Sales Act. The warranty applies to defects and deficiencies that were present at the time of purchase, or where the cause of the defect was present at that time.
If you experience an error with your product, please contact us by email and describe the problem. Send pictures of the error so we can help you more quickly.
If the complaint is justified, we will arrange for the return shipping.
We will purchase a return label for you and send it to your email. You simply print the label, attach it to the package and drop off the package at the designated packaging location. This means that you do not have to pay for the return postage yourself in the event of a justified complaint.
Once we have received the item, we will examine it and find the solution that applies according to the complaint rules. This may include repair, exchange, price reduction or refund, depending on the situation.
If the complaint results in the purchase being cancelled, we will refund the price of the item as well as the relevant delivery costs.
Do you have any questions?
You are always welcome to contact us if you are in doubt about whether an item should be returned as a regular cancellation or as a complaint. We are happy to help you.
